Director of Operations / Operations Manager

Director of Operations

A Fast Growing Law Firm - Metro Vancouver

Full-time | $120,000 – $160,000+ total compensation

About the Role

We are hiring a Director of Operations to take ownership of how the firm runs and drive measurable improvements in profitability, efficiency, and performance.

This is not an administrative role.

You will be responsible for optimizing systems, improving output across the team, and increasing overall firm performance.

Key Responsibilities

• Improve firm profitability and operational efficiency
• Increase revenue per lawyer and overall team output
• Optimize workflows across litigation files (intake → resolution)
• Identify and eliminate bottlenecks in processes
• Improve billing, collections, and utilization
• Track and improve key KPIs:
• Profitability
• File Intake Volume
• Revenue per lawyer
• File cycle time
• Billing realization

Who You Are

• Results-driven and highly accountable
• Strong in systems, processes, and performance optimization
• Comfortable working with data and KPIs
• Proven track record of improving business performance
• Able to identify problems and implement solutions quickly

Why This Role

• Direct impact on firm performance and growth
• High level of ownership and autonomy
• Compensation tied to results—not just effort

Requirements

Application Requirements

To be considered, please answer:

1. Describe a specific operational improvement you led and the measurable results.
2. What is the largest financial or performance impact you have personally driven?
3. What KPIs did you track in your most recent role?

Vague answers will not be considered.

Benefits

Compensation

• Base Salary: $90,000 – $110,000
• Total Compensation: $120,000 – $160,000+

Performance bonus tied directly to:

• Profitability growth
• Efficiency improvements
• Key operational metrics