Counsellor II

Reporting to the Regional Clinical Manager, you will be providing in person and/or video counselling services for the TELUS Health Employee Assistance Program (EAP) in Surrey.

Here's How:

• Engage in solution-focused and trauma-informed therapy, supporting a diverse range of clients and presenting concerns.
  

• Engage in other therapeutic interventions such as CBT, Narrative Therapy, ACT, and Motivational Interviewing.
  

• Utilize a strength-based approach to empower clients throughout the change process.
  

• Address a variety of issues including risk, addiction, relationship difficulties, parenting, family conflict, grief, aging, depression, anxiety, and workplace stress/conflict.
  

• Deliver exceptional clinical services while embracing the TELUS Health culture of continuous learning.
  

• Efficiently manage administrative requirements in accordance with the client's EAP model.
  

• Effectively manage intake processes, conduct thorough assessments, and develop effective treatment plans.
  

• Work independently within a shared office space alongside experienced clinicians.
  

What You Bring:

• Master's Degree in Counselling, Psychology, or Social Work.
  

• Registration with Professional College or Association
  

• Minimum of five years of post-master's clinical experience, supporting all client groups.
  

• Certified or extensively trained in Solution-Focused Therapy (SFT), Acceptance and Commitment Therapy (ACT), and Cognitive Behavioural Therapy (CBT).
  

• Ability to set short term objectives and use a solution focused therapeutic approach, along with other therapeutic approaches.
  

• Experience and ability to clinically manage high-risk cases, including clients who are a threat to self or others.
  

• Excellent time-management skills with the ability to manage a large number of clients.
  

• Exceptional customer service focus, high professionalism, and adherence to ethical principles of conduct.
  

• Previous counselling experience working with professionals is an asset.
  

• Experience in utilizing performance metrics to enhance client satisfaction and optimize service delivery.
  

• Excellent written and verbal communication skills.
  

• Flexibility in working day/evening shifts.
  

• Proven ability to work independently in a high-volume environment.
  

• Ability to prioritize and adapt to the ebb and flow of daily responsibilities.
  

• Basic knowledge of computer systems.
  

• EAP industry experience is an asset.
  

What TELUS Health can offer you:

• Comprehensive total rewards package highlighting competitive salary and minimum 4 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  

• Generous company matched pension
  

• Opportunity to give back to communities in which we work, live and serve
  

• Career growth and learning & development opportunities to develop your skills
  

• And much more …
  

Job Posting Vacancy Type:
This is for a current vacancy

Expected annual base salary range for this role is:
$52,500 - $106,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location.

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.