Desktop Support Specialist

Are you someone who enjoys solving technical problems, supporting end users, and keeping IT systems running smoothly behind the scenes? 

We’re hiring a Desktop Support Specialist to join a growing organization where you’ll play a key role in supporting day-to-day IT operations, troubleshooting technical issues, and maintaining critical infrastructure systems. 

This is an ideal opportunity for someone who enjoys a mix of hands-on user support, systems administration, and infrastructure maintenance, while working in a fast-paced, collaborative environment. 

 Who You Are 

• A customer-focused IT professional who enjoys helping users solve technical issues quickly and effectively 
• Someone who thrives in fast-paced environments and can confidently juggle multiple priorities 
• A strong communicator who can explain technical concepts clearly to non-technical users 
• Detail-oriented, organized, and proactive in identifying and resolving issues 
• A team player who enjoys collaborating while also working independently when needed 
• Passionate about technology and committed to continuous learning and improvement 

 Work Type 

• Location: North York, ON (Fully Onsite – 5 days a week in office) 
• Vacancy Type: This role reflects an existing vacancy 

Requirements

 What You’ll Do 

• Provide first-line technical support for hardware, software, and end-user related issues 
• Troubleshoot and resolve desktop, PC, network, and system-related problems 
• Manage and maintain user accounts, permissions, and group access within Active Directory and related systems 
• Support and maintain Microsoft-based environments including Windows workstations and servers 
• Monitor and maintain infrastructure services including DNS, DHCP, antivirus, backups, and Windows updates 
• Assist with software implementations, upgrades, and system deployments 
• Document technical issues, resolutions, and support activities within ticketing and problem management systems 
• Maintain inventory records for hardware, software, and licensing assets 
• Support Office 365 and Azure Active Directory administration 
• Assist with server, virtualization, and backup infrastructure where required 
• Escalate complex technical issues when necessary and support after-hours maintenance activities as needed 

⭐ What We’re Looking For 

• 3+ years of experience in desktop support, systems administration, or IT support environments 
• Strong knowledge of Microsoft environments including Windows 10/11, Active Directory, and Windows Server 
• Experience supporting LAN/WAN networks, TCP/IP, DNS, and DHCP 
• Experience with Office 365 and Azure Active Directory administration 
• Strong troubleshooting, analytical, and problem-solving skills 
• Excellent customer service and communication skills 
• Ability to multitask and prioritize in a fast-paced support environment 
• Professional, patient, and user-focused approach to technical support 

 What Makes This Role Exciting 

• Variety: A mix of desktop support, systems administration, and infrastructure work 
• Impact: Play a key role in ensuring business operations and users stay productive 
• Growth: Opportunity to expand your infrastructure and systems administration experience 
• Collaboration: Work closely with internal teams and end users across the organization 

Benefits

• Base Salary: $60,000 - $70,000 
• Paid Time Off: Competitive vacation and personal days to maintain a healthy work-life balance    
• Benefits Package: Medical, dental, and vision benefits to support your overall well-being    

 Ready to Take the Next Step in Your IT Career? Apply Now! 

At STACK IT Recruitment, we connect top talent with standout opportunities. If you meet at least 70% of the qualifications, we encourage you to apply — we’d love to chat! 

Know someone perfect for this role? Share it with your network — you might just help someone take the next step in their career. 

✨ We’re proud to support diversity and inclusion. Need accommodation during the hiring process? Just let us know — we’re here to support you! 

AI Use Disclosure: 
STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.